Refund policy

Return & Refund Policy – Mavin Perfumery

At Mavin Perfumery, every fragrance is carefully crafted and quality-checked before dispatch. Due to the nature of our products, we maintain a strict no return and no refund policy.

No Returns / No Refunds

We do not accept returns or offer refunds once an order has been placed and delivered.

This policy is in place due to:

• Hygiene and safety concerns
• Risk of product tampering after delivery
• The personal nature of fragrance preferences

Exceptions (Damaged or Incorrect Items)

We will only provide a replacement under the following conditions:

• You receive a damaged product, or
• You receive the wrong item

To be eligible:

• You must contact us within 48 hours of delivery
• Provide a clear unboxing video (starting from sealed package)
• Share photos of the issue

If approved, we will arrange a replacement at no extra cost.

Non-Eligible Cases

We do not offer replacements, returns, or refunds for:

• Change of mind
• Dislike of fragrance
• Minor packaging variations
  
• Delayed deliveries caused by courier partners

Order Cancellation

• Orders cannot be cancelled once they are shipped
• Cancellation requests before dispatch may be accepted at our discretion

Contact Us

For any concerns, please reach out to us:

Email: mavinperfumery@gmail.com
Instagram: instagram.com/mavinperfumery